JOYSONS began in our family knitwear factory. Read more about our story on the About JOYSONS page.

Every product lists its exact composition. Our signature pieces are 100% cashmere; the rest of the range is cashmere-wool, pure wool, or a cotton-cashmere, yak or wool-alpaca blend, each stated in full. You can see it on every product page under The Knit, and on the care label sewn inside each piece.

Hand wash cold with a gentle wool detergent, or dry clean. Never wring; press out water in a towel, reshape and dry flat away from heat. Store folded, not hung. A little pilling in the first weeks is natural and easily removed with a cashmere comb.

Orders are processed within 1–3 business days and ship via FedEx. Delivery usually takes 5–10 business days after dispatch. Shipping is free on orders over $150 and $9.99 below. See our Shipping & Delivery page for details.

Yes. We ship via FedEx to the United States, Canada, the United Kingdom, all 27 EU countries, Switzerland, Norway, Iceland, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, the United Arab Emirates and Israel. Duties and import taxes are included in our prices, so there is nothing more to pay on delivery.

You can return items for a refund within 14 days of delivery, and return shipping is free. Start a return from your account: open your order and select Request return. Items must be unworn with tags attached. See Returns & Exchanges for details.

Yes. Your first size exchange is free within 14 days of delivery, and we cover shipping both ways. Request it yourself from your account: open your order, select Request return, choose Size too small or Size too large and note the size you want. See Returns & Exchanges for full instructions.